Refund policy

Returns:  Our satisfaction guaranteed policy lasts 30 days. If 30 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange, except for reasons of defective workmanship.  To be eligible for a return, your item must be in original condition, with the original packaging. Opening the packaging does not void the warranty.  Prior to approving a refund or exchange, we must be able to validate your purchase.  Please send an email to ambassador@finamill.com to validate your purchase and obtain a Return Authorization Number.  Any return that is received without verification and/or a Return Authorization Number may be lost or rejected. There are certain situations where only partial refunds are granted (if applicable), i.e., any item not in its original condition, damaged, missing parts, returned more than 30 days after date of purchase, or for reasons beyond our control. 

When and if you receive your Return Authorization Number, please print it clearly on the outside return box and send the item(s) back to: 

FinaMill Co. 

Returns 

9400 SW Beaverton Hlsdl Hwy 

#166 

Beaverton, OR 97005 

Refunds (if applicable):  Once your return is received and inspected, we will send an email notice if the return is rejected, and the reason. We will offer to return the item back to you at our expense.  If the return is approved upon inspection of the returned unit, we will refund or exchange it at our expense, including first class USPS shipping.  If your return is approved, your refund will be initiated within five business days. The actual timing of your refund can depend on your credit card company or Paypal, or original method of payment. 

Late or missing refunds (if applicable):  If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via e-mail at ambassador@finamill.com . 

Exchanges (if applicable): FinaMill Co. does not offer prepaid returns for exchanges of product. If you wish to exchange your product for another of the same value, please refer to the returns process above.  

Depending on where you live in the United States, the time it takes to receive your exchanged product may vary.